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Delivery and returns
For all European countries for which shipping is available (Germany, England, Belgium, Spain, France, Italy, Netherlands, Portugal and Switzerland), the delivery rates apply depending on the zone of your country, the type of delivery chosen, and the total value of your order as defined below.
It should be highlighted that for countries outside the European Union, VAT and customs charges may apply. These costs are the customer's responsibility and cannot be charged to Maison Jeanne.
Orders with delivery at home ("à domicile")
For all orders under 49€
The delivery fee is 3€ for all countries members of the EU except for Denmark, Germany, Finland, Ireland, Norway, and Sweden.
For those countries and the countries outside the EU, the delivery fee is 5€. For the US, the delivery fee is 10€.
For all orders between 49€ and 70€
The delivery fee is 5€ for all countries members of the EU except for Denmark, Germany, Finland, Ireland, Norway, and Sweden.
For those countries and the countries outside the EU, the delivery fee is 8€. For the US, the delivery fee is 15€.
For all orders between 70 and 90€
The delivery fee is 8€ for all countries members of the EU except for Denmark, Germany, Finland, Ireland, Norway, and Sweden.
For those countries and the countries outside the EU, the delivery fee is 12€. For the US, the delivery fee is 25€.
For all orders over 90€
The delivery is free for all countries members of the EU except for Denmark, Germany, Finland, Ireland, Norway, and Sweden.
For those countries and the countries outside the EU, the delivery fee is 18€. For the US, the delivery fee is 35€.
Orders Mail with delivery at home ("Courrier")
For the mail orders, which actually concern mainly the orders of the gift card Maison Jeanne, the delivery fee is 3€ for all countries.
Orders with Pick up
There is no delivery fee applying to the orders with pick up in-store, whether it is in Lille or Lisbonne. The same applies to all e-gift cards received by email.
Returning a product
We thank you so much for your order. If however, you are not fully satisfied with your order, we have a simple and practical return procedure.
You have 14 days following receipt of your order to return your items in their original packaging, in their original condition, new, unworn and unwashed.
Return procedure
2/ Log in to your customer account and choose My Orders
3/ Choose the number of the order you want to return and download your return slip
4/ Print your slip
5/ Mention the quantities returned per item and the corresponding justification code
The item(s) must fulfil the following conditions:
- be presented in their original condition, new and unworn.
- be labelled, including the 2 labels "marque MAISON JEANNE" and "ITEM RETURN"
- the return slip must be inserted in the parcel.
Tracking the return :
2/ Customer account My orders
3/ Status of your order «Return treated»
Shipping address to write on your parcel
Once you have made the return request, we will provide you with the address where to return the item at your own expense.
If the parcel is lost, Maison Jeanne shall not be held responsible and shall not proceed with your request for an exchange or refund.
Refunds
The refund will be made within 14 days of the receipt of your parcel.
Contact us
We are available if you have any questions from Monday to Friday between 8 am and 8 pm (French Time).
By phone: at +33 6 38 33 55 20
By email: contact@maisonjeanne.com
